Refund policy
RETURN AND REFUND POLICY
Last updated: 8 September 2026
You have the right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason.
To request a return, contact us at kramatan.store@gmail.com within 14 days of delivery. Please include your order number and the items you wish to return.
RETURN CONDITIONS
Returned products must be unworn, unwashed and undamaged. You may inspect and try on a product only to the extent reasonably necessary to determine its nature, characteristics and fit.
Where possible, products should be returned with their original tags and packaging. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to inspect the product.
Do not send a return before contacting us. We will provide the return instructions and return address by email.
After notifying us of your withdrawal, you must send the products back within 14 days. We recommend using a tracked shipping service and keeping proof of shipment.
RETURN SHIPPING COSTS
For returns caused by a change of mind, incorrect size selection or another reason not related to a defect, the customer is responsible for the return shipping costs.
If you receive an incorrect, damaged or defective product, please contact us at kramatan.store@gmail.com and include photographs of the product and packaging. When a return is required because of our error or a defective product, we will cover the reasonable return shipping costs.
REFUNDS
Once your return has been received and inspected, we will notify you about the status of your refund.
Eligible refunds will be issued to the original payment method. Where required by applicable law, the refund will include the standard outbound delivery cost. Any additional amount paid for an upgraded or express delivery method is not refundable.
We will process the refund within 14 days after receiving your withdrawal request. However, we may withhold the refund until we receive the returned products or you provide evidence that they have been sent back, whichever occurs first.
Your bank, credit card provider or payment service may require additional time to display the refund in your account.
EXCEPTIONS
The right of withdrawal may not apply to:
• products made to the customer’s specifications or clearly personalized;
• gift cards and other non-returnable digital products;
• sealed products that are not suitable for return for health protection or hygiene reasons, if the seal was removed after delivery.
Balaclavas and neck gaiters are excluded for hygiene reasons only when they were supplied in genuine sealed hygiene packaging and that seal was opened. If no such seal was provided, the standard return conditions apply.
These exceptions do not limit your rights if a product is faulty, damaged or not as described.
ORDER CANCELLATIONS
You may request cancellation by contacting kramatan.store@gmail.com before the order has been fulfilled or dispatched.
We cannot guarantee cancellation after processing has started. Once an order has been dispatched, it must be handled as a return under this policy.
EXCHANGES
If you require a different product or size, contact us at kramatan.store@gmail.com. Depending on availability, we may arrange an exchange or ask you to return the original item and place a new order.
STATUTORY RIGHTS
Nothing in this policy limits any mandatory consumer rights or legal guarantees available under applicable law.
PAYMENT DISCLAIMER
This store is integrated with the Western Bid™ e-commerce platform, and Western Bid, Inc. is the Merchant of Record for all purchases made in this store. Therefore, you will see “WESTERN BID” listed as the payee on your PayPal account and credit card statement.
CONTACT
KRAMATAN
Email: kramatan.store@gmail.com