Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Orders are normally prepared for shipment within 2–5 business days after payment confirmation. Orders are not processed or dispatched on weekends or public holidays.
During periods of high demand, new product launches or public holidays, processing may take longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.
SHIPPING ORIGIN
KRAMATAN products are designed, manufactured and dispatched from Ukraine.
SHIPPING DESTINATIONS
We currently ship to supported European Union countries and other destinations available at checkout. If your country or region is not available during checkout, please contact us at kramatan.store@gmail.com before placing an order.
SHIPPING RATES
Current standard shipping rates for T-shirts are:
• One T-shirt: €9
• Two T-shirts: €14
• Orders over €80: Free EU shipping
Shipping rates for other products, quantities and destinations are calculated and displayed at checkout before payment. The rate shown at checkout is the final shipping rate applicable to the order.
ESTIMATED DELIVERY TIMES
Estimated delivery within Europe is normally 7–14 business days after dispatch.
Delivery times are estimates and may be affected by the destination country, carrier operations, customs processing, public holidays, weather conditions or other circumstances outside our direct control.
ORDER TRACKING
When tracking is available, you will receive a shipping confirmation email containing the tracking number after your order has been dispatched. Tracking information may require up to 48 hours to update after shipment.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error in your delivery information, contact us as soon as possible at kramatan.store@gmail.com. We cannot guarantee that an address can be changed after an order has been prepared or dispatched.
CUSTOMS, TAXES AND IMPORT CHARGES
Applicable taxes, customs duties or import charges may depend on the destination country and the order value. Where supported, applicable charges will be calculated or disclosed during checkout.
Any charges imposed by local authorities that were not collected during checkout may be payable by the recipient. KRAMATAN is not responsible for delays caused by customs processing.
DELAYED, LOST OR DAMAGED SHIPMENTS
If your order is significantly delayed, appears to be lost or arrives damaged, please contact us at kramatan.store@gmail.com and include your order number.
For damaged deliveries, please retain the product, packaging and shipping label and provide clear photographs so that we can investigate the issue with the carrier.
CONTACT
For questions regarding shipping or delivery, contact:
KRAMATAN
Email: kramatan.store@gmail.com